Welcome to the FRBAGS-CO support hub. We're here to ensure your experience with our sustainable products is seamless. Find answers to our most frequently asked questions below.

Orders & Payments

Q: How do I place an order?
A: Simply browse our collection of eco-friendly shoes and bags, select your desired items, and proceed to checkout. You’ll need to provide your shipping details and choose a payment method to complete your purchase.

Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

Q: Can I modify or cancel my order after placing it?
A: We begin processing orders very quickly to ensure fast shipment. If you need to change or cancel your order, please contact us immediately at franklinghood@gmail.com. We will do our best to assist you if your order has not yet been processed and shipped.

Shipping & Delivery

Q: Where do you ship?
A: We currently ship to addresses within Germany only.

Q: How long does shipping take?
A: All orders are processed within 1-2 business days. Once shipped, delivery within Germany takes 2-4 business days.

Q: How much does shipping cost?
A:

• FREE for orders over €50,00.

• €4,99 for orders under €50,00.

Q: Do you offer tracking?
A: Yes! Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to follow your delivery.

Q: What if my package is lost or delayed?
A: Please check your tracking number first for the most recent updates. If the issue persists, contact us at franklinghood@gmail.com, and we will investigate and help resolve the situation.

Returns & Refunds

Q: What is your return policy?
A: We offer a hassle-free 30-day return window from the delivery date. Items must be unworn, unwashed, and in their original condition with all tags and packaging intact. We have no restocking fees.

Q: How do I start a return?
A: It's easy! Email us at franklinghood@gmail.com to initiate a return. Our customer service team will provide you with a free return shipping label and simple instructions.

Q: How long do refunds take?
A: Refunds are processed within 14 days of us receiving your returned item. The time it takes for the funds to appear in your account will depend on your bank or payment provider.

Q: Do you offer exchanges?
A: To ensure you get the correct item as quickly as possible, we recommend returning the original item for a full refund and placing a new order for the item you want.

Products & Sizing

Q: What if I’m unsure about my size?
A: Check our detailed Sizing Guide (link to your sizing chart page) for the perfect fit. If you're still unsure, email us at franklinghood@gmail.com with your measurements and the product name, and we'll be happy to advise you!

Q: How do I care for my FRBAGS-CO items?
A: To ensure the longevity of your sustainable products, specific care instructions are listed on each product page and on the label inside your item.

Contact & Support

Q: How can I contact customer service?
A: We'd love to hear from you! Reach our friendly team via:

• Email: franklinghood@gmail.com (We aim to respond within 24 business hours).

• Phone: +49 123 5826194 (Available during standard business hours).

• Chatbot: Use our 24/7 chatbot on the website for instant answers to common questions.

Q: Where is FRBAGS-CO located?
A: Our home and fulfillment center is based in Berlin:
FRBAGS-CO
Oberfeldstraße 131
12683 Berlin, Germany

Can’t find the answer you’re looking for?
Email us at franklinghood@gmail.com, and we'll get back to you as soon as possible!

The FRBAGS-CO Team